Scans run automatically every day and results typically appear within a few minutes. Make sure your prompts are correctly defined. If the issue persists, contact our support team at support@pleqo.com.
This is very rare. Make sure your domain was entered correctly and that your site is accessible. If the site is offline or blocking crawlers, the audit can't collect data. If the issue persists, let our support team know.
Clear your browser cache and refresh the page. Try a different browser as well. If the issue continues, write to support@pleqo.com with a screenshot.
Check your spam/junk folder. If the link didn't arrive, use the resend option on the sign-in screen. Trying a different email provider may also help.
Check your spam folder and make sure you're entering the email address you registered with. Wait a few minutes as the email may be delayed. If the issue persists, request support at support@pleqo.com.
Refresh the page and try again. Check whether previously deleted competitors have freed up your quota. If the error continues, let our support team know your plan name and current competitor count.
Make sure there is data available for the selected date range. Check your browser's download settings. Try a different browser. If the issue persists, reach out to support@pleqo.com.
Current versions of Chrome, Firefox, Safari, and Edge are supported. We recommend keeping your browser up to date for the best experience.
Payments are processed through Paddle. Check the invoice email from Paddle. If the payment wasn't reflected, contact support@pleqo.com with the transaction date and amount, and we'll resolve it as quickly as possible.
Audit results are usually ready within a few minutes. If it's taking longer, refresh the page. Site accessibility issues or temporary platform congestion can cause delays. If several hours have passed, let our support team know.
Can't find what you're looking for?
Reach out to our support team with your questions and we'll get back to you shortly.